Refund policy

ROSÉ LASH REFUND POLICY

 

Last Updated: June 26, 2026

If you realize that you have ordered the wrong product before your order has been shipped, you may edit your order through My Account or contact us at info@jstkor.com. Once your order has been shipped, it can no longer be modified.

 

Refund or Product Exchange Criteria

Refunds or product exchanges may be requested in the following cases:

1. The product received is different from the product or specifications ordered.
2. The product is damaged, contaminated, or contains foreign substances.
3. The product has a manufacturing defect or quality issue.

Return Shipping Costs

Unless the product delivered is incorrect or defective, you are responsible for all return shipping and handling costs.

 

All returned products will be inspected upon receipt. Products that are found not to be defective or are returned due to a change of mind are not eligible for a refund or exchange.

 

What if I Receive an Incorrect or Defective Product?

If you receive an incorrect or defective product, please contact us within 7 days of delivery. We will review your request and provide further instructions.

 

How to Request a Refund or Exchange

If you believe your product meets the refund or exchange criteria above, please contact us at info@jstkor.com with your order number and supporting evidence, including photographs or videos of the product.

 

Once your request has been reviewed and approved, we will provide further instructions regarding the return or exchange process.

 

If applicable, JST reserves the right to withhold a refund until we receive either the returned product or a completed Product Destruction Letter signed by the customer.

 

This Refund Policy forms an integral part of the JST Terms of Service and should be read together with our Shipping Policy and Privacy Policy.